What we thought we were expecting was the exact opposite. This place from the start was not ready. When we arrived we had to wait 2 1/2 hours before we could get in the room. When we got in there we were not prepared to see what we saw. Luckily, it was me NOT my 5 year old who touched... more

Before we left to go to luna park we thought we had made a mistake. The reviews on this hotel were not encouraging. When we arrived at the hotel check in was very easy, few things to sign then straight up to our room. First impressions of our room where not very good but it had everything we needed what... more

The Luna Park is the worst hotel we have ever stayed in. It was over run by arrogant and loud Germans and Spanish. They run riot and the staff done nothing about it. The hotel staff were not helpfull, we had our safe broken into and they wer'nt interested. They sent us to the local police to get a report,... more

Arrived in the evening and went to our room to find it generous in size with a large balcony. However, this is pretty much the only positive comment I can make about this place. The bathroom didn't even have a door (just a screen) and the walls were smeared with squashed flies and stray hairs belonging to previous guests. The... more

Having read these reviews prior to going my head was in my hands knowing how fussy my other half is!! got theere though and had a fab week, food was good plenty of drinks, yes you can only get two per person but who drinks more than one at a time anyway? snacks by the pool were good but limited... more

This is the worst hotel i have ever stayed in and i was only there for 3 days. Our room was dirty from the minute we arrived and when we complained at reception the staff said they couldnt understand us. Breakfast was appalling very little choice, although lunch and dinner were abit better. The only entertainment at the hotel was... more

we arrived at about 11.30pm at night, as our private minii bus pulled up it was surrounded by loads of young guys banging on the windows!! scared the life out of us, there were 5 in our party including an 11 year old, 15 year old and my mother in law who is 70! when we went to check in... more

returned from this hotel on Sundxay 27th July 2008. 9 girls went for the weekend Friday untill Sunday... we bookoed into the Palma Bay hotel ( review with the prtoblems we went through are under that hotels name) to cut it short we arrived at Palma Bay and they had gave our rooms to someone else so we got transfererd... more

Booked a family holiday at the luna/tropical hotel, and must be honest, price and location were the deciding factors. Usually head to the north of island, however with two children aged 7 and 5, El Arenal seemed a good alternative as its 10 mins from airport in taxi, which is cheaper than coach, especially if you book online with Transfers4you.... more