My credit card was charged even when my stay had been prepaid by my company. When I checked out, I made sure they did not charge my credit card, they told me everything was fine, but once I get home, I checked my statement and the charge was there. more

We stayed overnight here on a trip home from Turks and Caicos. I was slightly hesitant at some of the reviews we read but thought it was a good deal by using our AMA points to book. Upon arrival at the airport the shuttle was there on time and the driver was very polite and a pleasure to deal with.... more

Stayed here for a night during a recent vacation to the US and US Virgin Islands. We felt it was a fairly nice hotel but not somewhere you'd want to spend a lot of time in. We used it as a stopover to break up a flight from the UK and a onward flight to the US Virgin Islands. Clean... more

We booked 7 rooms for an overnight stay. At check-in the staff was helpful. Check-out they became rude and uncooperative. Of course, they already had your credit card on file. There were mouse droppings everywhere you looked on the 3rd floor. Room 318 was full of mice droppings, under the beds, on the night tables and in the hallway. Not... more

I stayed at this hotel because it was reasonably priced and only 2 1/2 miles from the Dolphin Mall. When I checked in, the front desk staff couldn't tell me if the room I'd been assigned to was in the quiet location I'd requested, away from the elevator or ice machine, but they assured me they'd change it if I... more

Stayed here after driving from Key West to catch an early flight the next morning out of Miami. (May 19 - 20) Booked a room with a king size bed and it was huge but the bathroom was tiny. Thought they could have given up a couple feet in the room to make the bathroom bigger. It had mini frig,... more

My family and I stayed there we went shopping it is great, near dolphin mall and there is a shuttle with a small fee to sawgrass mills, which I totally recommend it. The continental breakfats was excellente, eggs, bread, cereal, juices and coffes. The coffee is all day and since we went in january it was very cold so when... more

on the good side: check-in and check-out were very smooth; free airport shuttle; breakfast included (not overly impressive, but ok for a quick bite) on the bad side: the bed was very low quality - downright uncomfortable; not very close to the airport (they have a shuttle, but there are places closer); Best Western is a premium brand in Europe... more

Made a reservation a couple of months in advance for a room with two double beds, for a single night's layover stay for three people. In the room we found one double bed and a (very lumpy) fold-out couch. I told the woman at the front desk this was not what I had reserved, and that a room with two... more