All the staff were very friendly & helpful, even when busy the wait was never long at the bar. Food very good for a three star hotel. Towels changed daily & clean ones given on last day so that you could use the courtesy shower room. First visit but will stay again. more

we were originally meant to stay in the pionero hotel but on arrival we were moved over to the santa ponsa park hotel without explanation until some days later when we finally met our so called rep who might i add we only met on that one occasion throughout our entire 2 week holiday who then explained that we were... more

I seriously hope that you havent booked your holiday at this hotel yet, otherwise your holiday at this resort is going to be completly ruined! the staff were the worse we have ever experienced, very rude and unhelpful much of the time, even shouting at guests at times! the time we had there would have been MUCH better if they... more

myself and my 6yr old son stayed in this hotel from 08/08 to14/08 this year.on arriving at the hotel the overall impression is fine.we arrived at 10am,not expecting our room to be ready,but fortunately it was-good start!what other travellers have stated about the reception staff being unfriendly is quite true,not one smile in all the time we were there,but hey... more

After spending a week on the First Choice cruise ship Island Star, which was excellent, we were looking forward to a relaxing stay at the Santa Ponsa Park. Whilst on the crusie the staff could not be any more friendly and attentive, it was brilliant. On arrival at the hotel we were greeted (or not should I say!) by the... more

we stayed in this hotel for our second week of our holiday.Room was clean and tidy but that is where the good news ends..Staff rude and abrupt,did they really appreciate our custom.Air conditioning was never on in the public areas, entertainment was appalling but i am leaving the best for last... The FOOD was appalling on the last 2 days... more

Five of us stayed at Santa Ponsa park during the end of July and found that it wasnt the bad experience we had read about at all. We found that the hotel was very clean and was constantly being cleaned. The food was good and plenty of choice. We were even allowed to eat right up until midnight of the... more

stayed in july this year,my freind and her son aged 15, and my lot aged 19, 15, 11, we had checked in early but only given 1 room had to wait 1 hour for the next room but we didnt mind as we were early , a very nice man behind the desk was very helpfull, food was quite good,... more

Our accommodation had been booked specifically as two INTERCONNECTING rooms due to three children under the age of twelve. Arrived to be given two adjoining rooms in the first instance. The management were aware of this issue as a number of other families had also arrived that day expecting connnecting rooms, but they had all been allocated. One family with... more