My husband and I have stayed at many upscale hotels in the US and Mexico. Sunset is absolutely at the top of our list. It is clean, comfortable and the staff are very attentive. When we bought our membership, we were comped a full day snorkeling trip, massages,a trip to Xel-Ha and the ruins, AND a cruise on one of the properties' amazing yachts. It was an exciting and wonderful trip! The sales rep who worked with us was so friendly and gave us many helpful tips about the Cancun area. We can't wait to go back this February. Don't listen to the naysayers. If you go expecting to get something for nothing, you are taking advantage of a community that wants to give a good value and should expect to be fairly compensated. Dont be one of the ugly Americans!

My family and I flew out to Cancun in April because I was going to have a desination wedding at the NH Krystal Hotel. During our stay there we decided to go on a timeshare meeting which was suppose to last 90 minutes. The meeting ended up lasting over 4 hours and when the presenter came to the end of the presentation my husband and I said "no" to the timeshare. At this time another manager came along and offered us a better deal; we again said "no." The salesman would not let us leave until after about 30 minutes of saying "no." At this time our salesman told us that he would escort us out of the building so I husband and I followed him out of the building. However, our salesman ended up escorting to the office of Rene Jr. who is one of the managers/owners at the hotel. My husband and I were in his office all alone with Rene and his staff. Rene made us an offer for a timeshare that would cost us $4,300 U.S. dollars and my husband and I thought that was a good deal at the time so we then accepted the offer. My husband and I went back to the hotel room to start researching the hotel and it's amentities a bit more when we discovered that all of the selling points for us ended being a sales pitch and a lie and we began reading several of the warning messages other customer posted online. We felt as if we got taken for a fool and began reading our contract to see how we could get out of the deal. We took a cancellation letter back to the hotel and were assured that everything would be taken care of. Four months later my husband and I are still trying to resolve this matter with our banks because the hotel is refusing to refund us our money. So I just wanted to provide readers out there this message of warning to think twice about doing business with Sunset Hotel Timeshares and with Mr. Rene Letaur Jr.

If you are planning to vist this resort in anticipation of perhaps buying a timeshare - don't do it! The resort in itself is nice enough. Now that we own a timeshare there - its the worst timeshare experience I have ever had. We have a floating week - and when you call to bank a week - they bank the actual week that you called - not a future week - consequently you have ZERO trading power. One time we called to bank a week and they banked a week that had already passed! When we called numerous times to complain, they said that that is their policy. Also, when we tried to sell it, we needed a document that didn't come in our closing packet. I have been waiting for 8 months for it!!!!!!!! I have been emailing back and forth to try to get it. We requested that they buy it back from us. They won't do that. So now I am stuck with a timeshare that is useless, and just left paying the dues, year after year, and trading for crappy properties. Don't buy from them, whatever you do!

We own a time share at Sunset Fisherman but were unable to use it during the time that our daughter and her family could join us. It was rather short notice so we were offered instead a stay at Sunset Lagoon or Sunset Royal. Preferring a smaller and more personal vacation, we chose Sunset Lagoon and were NOT disappointed in any way. The staff was extremely helpful, the food was great and even our family's wheat allergies were easily accommodated. Our rooms were more than we had hoped for. We had a studio and a suite that were adjoining with their own entrance. We had our own space, our daughter and her husband had their privacy and the 3 teenage boys absolutely loved it. Each room had its own safe, fully equipped kitchen and well stocked fridge with beverages and snacks. All the water in the kitchens and bathrooms was safe to drink as they had their own purification system. This was great with the kids who forget to rinse a toothbruch with bottled water! There was no need for concern whatsoever. The pool was clean and inviting as were the grounds and all the facilities. We took the boat trip over to the Royal and used the exercise facilities, dined there and took the shuttle back. It was nice, but Lagoon was much cozier and friendlier. You could walk around the area of Lagoon undisturbed or stressed. It was very near the ferry to Isle Mujeres and close, yet far enough away from the downtown shops and clamor. The entertainment was entertaining at both Lagoon and Royal. There were also organized tours of the discos and other Cancun funspots. Buses ran right outside the door and if you had a car, as we did, the valet parked and retrieved it whenever you wanted at no extra charge. We were asked if we were interested in a tour of their newest facility and a chance to upgrade our membership. We declined both and stated that we were there to enjoy our children and grandchildren as they live quite a distance from us and we were looking forward to every minute spent together. We were not bothered or pestered as some have stated. In our experience, all presentations are paid for affairs with discounted car rentals, sight seeing trips or cash and if you agree to accept these payments, how can you complain about them. No one gives you something for nothing. You have made a voluntary decision -- you could have said no. So please, if you are considering a stay at Sunset Lagoon, go and thoroughly enjoy yourself. We had a wonderful time, made friends with a lot of the staff and were quite surprised when my son in law said it was the Best Vacation he ever had!